SuperNOVAE IQ II Primary LOGIX - A call center monitoring and reporting system. SuperNOVAE IQ II Primary LOGIX includes real-time statistics and Wizard reports. SuperNOVAE IQ II Primary LOGIX is intended for small to medium call centers that require statistical reporting. Reports may be executed in either an automatic or manual mode. Call center management can design over 300 customized reports for specific reporting requirements. Statistics are maintained for up to 5 years (in 15-min. units). SuperNOVAE IQ II Primary LOGIX may be upgraded to LOGIX or TOTAL LOGIX

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Real-time Statistics:
A text based display showing agents logged-on, agents available, calls in queue, longest call in queue, agents on ACD calls, agents on Non-ACD calls, agent wrap up time, not available time, ready time, and times forced busy. Text changes color based on selected thresholds.

Threshold settings:

Each group can have it's own custom threshold settings. This allows the supervisor to manage by the color screen above. Red should mean give immediate attention to staffing.

  • Calls Waiting - number of calls in queue not yet answered
  • Longest Wait Time - longest call waiting time in queue
  • Level of Service - %calls answered with required time (last 15 min.)
  • Available Agents - Agents waiting for calls



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